Today, compliance with Know Your Customer policies regarding clients is the number one priority among companies in the financial sector. The policy aims to prevent identity theft, money laundering, financial fraud and terrorist activities.
Zitadelle24 is completely tolerant of financial fraud and takes all necessary preventive measures to combat various types of financial fraud.
Any fraudulent activity will be recorded and documented; all associated accounts will be closed immediately and the funds in those accounts will be frozen.
WARNING:
Zitadelle24 strives to ensure the safety of any confidential information in the direct access of the company. These include the client’s trading account details and the transactions carried out by the client in order to ensure the security of the client’s personal data, forcing the company to ask the client to strictly adhere to several rules.
When a client deposits funds, the company requires the following documents:
provide a copy of a valid passport with a signature
provide copies of payment cards for making a deposit (front side with the last 4 digits of the account number, back side with CVV).
A copy of utility bills must be provided showing the customer’s name and residential address.
Signed online transaction history.
WHEN DOES THE CLIENT NEED TO PROVIDE THE ABOVE DOCUMENTS?
Zitadelle24 strongly requires the client to provide all necessary documents before withdrawing funds from the trading account.
In some cases, the company may request these documents before allowing any other activity on the trading account, such as deposits or trades.
Please note that if the client does not send the necessary documents to the company, then withdrawal requests will be canceled and the funds will be returned to the client’s trading account. In this case, the Company will inform the client through the internal messaging system.
HOW EXACTLY CAN THE CLIENT SEND THE REQUESTED DOCUMENTS TO THE COMPANY?
Scan documents or take high-resolution photos. Save pictures in JPEG format with minimal compression. Then send all photos to the company’s HR department.
ARE THERE GUARANTEES FOR THE SECURITY OF SENT DOCUMENTS?
Zitadelle24 takes a very responsible approach to the issue of protecting personal documentation. Documents sent to the company are treated with the highest level of confidentiality. All files received by the company are fully protected thanks to the highest possible level of encryption at every stage of document review.
